Shipping policy
AUSTRALIAN SHIPPING
WNG currently ships to addresses within Australia only, with shipping to New Zealand planned for the future. All shipping rates are displayed in Australian dollars.
| Order value | Standard shipping | Express shipping |
|---|---|---|
| Under $120 | $9.95 | $14.95 |
| $120 and over | Free | $14.95 |
The free-shipping threshold is calculated after any discounts or promotional codes have been applied.
PROCESSING AND DISPATCH
Orders are generally processed and dispatched within 1–3 business days. Orders placed on weekends or Australian public holidays will begin processing on the next business day.
During launches, promotional periods and public holidays, processing may take slightly longer. We appreciate your patience during these times.
Express shipping refers to the delivery service selected once your order has been dispatched. It does not bypass our standard order-processing time.
DELIVERY TIMEFRAMES
Estimated delivery times after dispatch are:
- Standard shipping: approximately 2–6 business days
- Express shipping: approximately 1–3 business days
Delivery to regional or remote areas may take longer. These timeframes are estimates only and may be affected by carrier delays, severe weather, public holidays or other circumstances outside our control.
ORDER TRACKING
Once your order has been dispatched, you will receive a shipping-confirmation email containing your tracking information. Please allow some time for tracking updates to appear after receiving your confirmation.
DELIVERY ADDRESS
Please check your delivery address carefully before completing your order. WNG cannot guarantee that an address can be changed once an order has entered processing or been dispatched.
If you notice an error, contact us as soon as possible at hello@wngathleisure.com. We will do our best to assist, but changes cannot be guaranteed.
Additional shipping charges may apply if an order is returned to us because an incorrect or incomplete address was provided, the parcel was not collected, or delivery could not be completed.
DELIVERY DELAYS
Once an order has been handed to the carrier, delivery is subject to the carrier’s network and timeframes. While delays are sometimes outside our control, please contact us if your parcel has not arrived within a reasonable period and we will assist you in lodging an enquiry.
MISSING OR DAMAGED PARCELS
If your tracking shows that your parcel has been delivered but you cannot locate it, please first check around your property, any designated safe place, building reception or mailroom, and with other members of your household.
If your parcel appears to be missing or arrives damaged, contact us promptly at hello@wngathleisure.com with your order number and any relevant photographs. We will review the matter and assist you in accordance with your rights under Australian Consumer Law.
QUESTIONS
For any questions about shipping or an existing order, please contact us at hello@wngathleisure.com.