Return and Exchange
We hope you love your WNG pieces. If something isn't quite right, we're happy to help.
Returns
We accept change-of-mind returns requested within 14 days of receiving your order.
To be eligible for a return, items must be:
- Unworn, unwashed and in their original condition
- Returned with all original tags and labels attached
- Free from makeup, deodorant marks, perfume and other signs of wear
We recommend trying on your pieces carefully before removing any tags.
How to Make a Return
Request a return within 14 days of receiving your order.
Sign in with the email address used to place your order and enter the verification code sent to your email. Open the order you wish to return, select the return option, choose the items and reason for your return, and submit your request.
Once your return has been approved, we'll provide you with the return instructions. Please send your item(s) back to us within 14 days of approval.
Return Shipping
Customers are responsible for return postage costs for change-of-mind returns.
We recommend using a tracked postal service, as we cannot be responsible for return parcels that are lost in transit.
Original shipping charges are non-refundable.
Exchanges
Need a different size? You can request a size exchange within 14 days of receiving your order, subject to stock availability.
To request a size exchange, please email hello@wngathleisure.com with your order number and the size you would like. Size exchanges cannot be requested through the online return form.
Customers are responsible for the cost of sending the original item back to us. Once your return has been received and checked, we'll send your replacement size with complimentary standard shipping.
One complimentary exchange shipment is available per order.
If you'd still like to return your exchanged item, please get in touch with us and we'll be happy to help, provided the item meets our return conditions.
Refunds
Once your return reaches us, we'll check that everything meets the return conditions above and process your refund to your original payment method.
We'll send you a confirmation once your refund has been processed. Please allow additional time for your bank or payment provider to return the funds to your account.
Faulty or Incorrect Items
If you've received an item that is faulty, damaged or incorrect, please contact us with your order number and photos of the issue and we'll help get things sorted.
Nothing in this policy limits your rights under the Australian Consumer Law.